Treatment Process & More Information

Water Treatment Process

The raw well water is pumped to the Troy Water Treatment Plant (WTP) where it is softened, clarified, disinfected, and filtered prior to being pumped to our water customers. We currently pump an average of 4 million gallons of water each day to the system with final hardness of approximately 120 to 130 milligrams per liter. 

After treatment, water is maintained at a sufficient pressure for residential, commercial, industrial, and firefighting purposes. The City of Troy provides water to Troy's 25,058 residents (2010 U.S. Census) and parts of Miami County. The WTP is staffed 24/7, year round.

Plant Improvements

In 1999, plant treatment expansion projects were completed to allow future treatment capacity up to 16 million gallons per day. We now have emergency power to the plant and both well fields.

Planned improvements for 2017 include completion of the new .75 MG Tower on W. Stanfield Rd., which will improve fire flows and system reliability in the Extra High Service pressure zone.

Water Plant Tours & Additional Information

To arrange a water plant tour or obtain additional information, please contact the Superintendent Jeff Monce, or Assistant Superintendent Ralph Walters, at 937-339-4826 between the hours of 7 a.m. and 4 p.m., Monday through Friday. 

More information about drinking water can be obtained by calling the Safe Drinking Water Hot Line at 800-426-4791.