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1. Why have I received a letter from CCA regarding City of Troy Income Taxes?
2. What action do I need to take?
3. How do I determine if I owe City income tax?
4. Who is CCA? Why were they selected to do this work for the City of Troy?
5. Who do we make the checks payable to?
6. I contacted CCA and left a message, how long is their response time? When will I be contacted?
7. Where did CCA obtain my information? Is this legal?
8. What will happen if I do not comply with this request for information?

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1. How do I report a street light that is out?
2. How do I report a traffic signal that is out or not working?
3. Are the traffic cameras at certain intersections red light cameras?
4. What do I do while driving, if I approach a traffic signal that is not working?

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1. Where do I find information regarding the new Carbon Monoxide (CO) legislation?
2. Am I allowed to have a recreation fire in Troy?
3. Do you offer smoke detectors?
4. How do I get a child car seat checked?
5. How do I obtain a copy of an EMS or fire run sheet?
6. Will you pump water out of my basement, fill my pool, or get my cat out of a tree?
7. Do you offer Fire Station tours?
8. How do I obtain a burn permit?
9. When and where are Troy’s July 4th Fireworks? And, can we let off our own fireworks?
10. Where do your ambulances transport patients to?
11. When is the community Trick-or Treat night?

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1. Does the City of Troy impose a municipal income tax?
2. What is the current income tax rate?
3. Must I file an income tax return?
4. I am a Troy resident who works outside the City of Troy. My employer withholds local income taxes from my pay. Do I still owe income taxes to the City of Troy?
5. Where can I get income tax forms?
6. Where do I file my income tax return?
7. Can someone assist me in completing my City of Troy Income Tax Return?
8. My spouse and I file separate federal tax returns. Do we need to file separate City of Troy Income Tax Returns?
9. What will happen if I don’t file my income tax return or pay my balance due?
10. I am starting a business in Troy. Where do I get information and forms for a business account?

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1. What is the City of Troy winter weather road treatment policy?
2. How do I contact a city/county department?
3. Where can I find the answers to my frequently asked questions?

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1. Are Golf Memberships and Seasonal Passes good all year round?
2. Do you offer the Ghin Handicap?
3. Are Golf Memberships and Seasonal Passes pro rated during the season?

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1. How do I reserve a park shelter?
2. How much does it cost to reserve a park shelter?
3. How do I have a tree removed in the curb lawn between the street and sidewalk?
4. Will the City plant trees in my curb lawn?
5. How long is the bike path at Duke Park?

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1. When do I need a permit and where do I get an application?
2. What is the difference between a Zoning Permit and a Building Permit?
3. What rules apply to Garage Sales?
4. Do I need to submit any information along with my permit application when applying for a permit?
5. What is the process for filing a complaint concerning the condition of my neighbor's property?
6. How much does a permit cost?
7. How do I know if a particular address is located within the City of Troy?
8. What happens to a variance if I sell my home or business?
9. My neighbor and I are having a dispute regarding the property line. Will the City locate them for us?
10. My neighbor's tree hangs over the fence and drops limbs into my rear yard. Can the City address this issue?

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1. Can I finance the purchase of space?
2. Does the City of Troy buy back graves?
3. When do graves get seeded with grass?
4. When are monument foundations poured?
5. Can a bench be placed at a grave?
6. What happened to my decorations?
7. Can I plant flowers and/or shrubs at graves?

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1. Did the rate change for bulk water purchased at the water plant?

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1. What do I do if my trash and/or recycling are missed?
2. When will my brush or T-bags be picked up?
3. How do I dispose of broken glass in my regular trash?
4. How do I dispose of paint cans that still have paint in them?
5. How do I dispose of mirrors?
6. How do I dispose of fluorescent light bulbs?
7. How do I dispose of my gas grill?
8. What are the hours for the Dye-Mill Road Compost Facility?

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1. What number do I call to report a dead animal in the road?
2. When will my street be swept?
3. How do I report a pothole?
4. How do I get my mailbox replaced when it is damaged by a plow truck?
5. How do I get my curb lawn repaired if it is damaged by the city while plowing snow?

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1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. Where can I purchase trash bags for lawn clippings, leaves, twigs and small brush?
14. What are the hours of operation for the Dye Mill facility?
15. How can I establish a bulk water account?
16. I recently got married / divorced. How do I go about changing my name on my current utility account?

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1. Does Troy add fluoride to the drinking water?
2. Who do I call to inquire about my water bill?
3. How can I get my well water tested?
4. How long does bacteria testing take?
5. Can I use my own container for a bacteria test?
6. How often is Troy's water tested?
7. Can the Troy lab test for nitrates?
8. Does the Troy Water Treatment Plant conduct tours?
9. How do water rates in Troy compare to rates in other nearby systems?