The City of Troy suspended all water shutoffs once the Shelter in Place order was issued on March 19, 2020. However, during the time since that order was issued, billing was not suspended for water, sewer, refuse and/or stormwater charges. The City has encouraged partial payments be made during this time of uncertainty.
Thanks to a generous donation by the Troy Foundation’s Emergency Response Fund, the City of Troy offering grants to pay up to 80 percent of delinquent City of Troy utility bills that were due between March 28th and June 28th. Eligible accounts include residential property owners and renters, and small businesses with 50 or fewer employees. To be eligible to receive a grant, you must make an appointment with Billing and Collection staff by July 31, 2020. When you come in for your appointment, your remaining 20 percent balance will be due by lump sum or, if there is a special circumstance, by establishing a short-term payment plan.
Again, to be eligible for this program, you must contact the Billing and Collection Office as soon as possible to set up an appointment and plan to pay the remaining 20 percent of your bill. Please contact Billing and Collection at 937-335-4151 between 8 a.m. and 5 p.m., Monday-Friday.