Beginning at 4:00 p.m. Friday, May 6, Troy's Income Tax and Utility Billing and Collections Departments will begin a service upgrade process impacting bill payment software.
While residents may pay their bills in-person between 4:00 and the offices’ closure at 5:00 p.m. on the 6th, the City asks that residents bring a copy of their bill to the office for payment. Staff will not be able to access systems to view your current bill.
The City’s online bill payment system may also experience outages during the weekend of May 7 and 8. Checks can be dropped off at City Hall for immediate payment, and both online and in-person service is expected to be returned to normal by Monday, May 9. We apologize for any inconvenience.