View Your Bill Online

Utility Billing Options

Energy Aggregation Information

Starting, Stopping, or Changing Service

The City of Troy Billing & Collection Department is primarily responsible for the Customer Service side of the city utilities. As a new resident, you would come to our office, located on the first floor of City Hall, to sign up for water, sewer, refuse & recycling service. We are responsible for generating the bills, as well as then accepting and processing your payment for the services provided.

Additionally, the department administers the billing and collection for other city services, including but not limited to, bulk water usage, storm water assessments, zoning related assessments for weed mowing and nuisance trash removal. This department also receives payment of our Hotel Motel (Transient Occupancy) Tax.

The links on the left will also give you more information about what you should do before you fill a swimming pool or establish a new lawn. You will find detailed information about signing up for service, find our water & sewer rates, and learn about your options for payment. 

View Your Bill Online

You can view your bill online before you receive it in the mail. You need to register your account using your account number and service address exactly as they appear on your bill. Once registration is complete, you will be able to check your current bill as well as past bills. Click here to register or log in to pay your bill online.

Pay Online by Credit/Debit Card or ACH

Our online payment portal will now allow you to pay your bill by credit, debit card or bank transfers from your checking or savings account. Any credit card is accepted; Master Card, Visa, Discover or American Express.  A processing fee of 2.60% will apply for each credit card transaction; ACH bank transfers will be assessed a $1.25 flat fee per transaction. This is charged by our third-party provider to process the transactions. 

Click here to register your account in order to pay online. If you are currently enrolled in ACH payments through the City of Troy, that will remain in place.

Utility Billing Documents

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  • Utility Fees
  • Leak Adjustment
  • Water and Sewer Billing Regulations
  • Owner Utility Service Contract Form
  • Tenant Utility Service Contract
  • Landlord Utility Indemnification Agreement
  • New Resident Welcome Packet

Utility Billing FAQs

Payments can be made in person at City Hall, located at 100 South Market Street in Troy.
Office hours are 7:30 a.m. to 5:30 p.m., Monday through Thursday, and 7:30 a.m. to noon Friday. The night depository is available 24 hours a day and is located in the lobby area on the first floor by the Market Street entrance of City Hall.
You can call 937-335-4151 during business hours. We can also be reached by e-mail at [email protected].
Please refer to the Payment Options page for full details.

Several local agencies provide many outstanding services to our residents, and assistance with bill payment is one of those services. For specific guidelines or to see if you qualify, you must directly contact the agency to see if they can assist:

  • Partners in Hope 937-335-0448
  • Salvation Army 937-667-6586
  • St. Vincent 937-335-2833
  • FISH 937-335-1440
  • New Path 937-669-1213
  • Miami County CAC 937-335-7921
No, the payment date is based on your location within the city. The due dates are either the 14th or the 28th of each month. Your due date is indicated on the utility bill. Your bill will be due on the same day every month. Failure to pay by the due date will result in a 10% late fee. When your due date falls on a weekend or an observed holiday, the bill due date becomes the first business day after.
The City of Troy Chapter 909.03 states that the property owner is responsible for the payment of any charges billed for service at the owner’s property. The signing of an indemnification card is required by the city, and the owner must sign this card for the service to be placed in the tenant’s name. This also serves as notification to the owner that they are responsible for any charges regarding the service at their property.
To sign up for new service, simply appear during normal working hours at the office of Utility Billing, located on the first floor of City Hall at 100 South Market Street in Troy. You must complete either a utility contract for owner-occupied property form or a utility contract for tenant-occupied property form. For full details, or to download these forms from our website, visit the Starting Service page.

Adjustments for water leaks / plumbing problems may be made with the following general guidelines:

  • The problem must be repaired and proof of repair must be provided in writing. No adjustments will be considered until the problem is fixed and proof of repairs is provided.
  • Adjustments are limited to the last two meter readings or the last two monthly billings. No adjustments will be made for problems that were not fixed for longer periods (i.e. water leak has been ongoing for one year and has just now been repaired). Only the last two months will be reviewed for possible adjustment.
  • The adjustment will be for the sewer portion of the bill only. No adjustment will be considered for water which has been expended. The sewer portion of the bill will be considered for adjustment, since, in most cases, the problem would have resulted in no outflow through the sewer system for water expended.
Please see our Swimming Pool Program page.
Please see our New Lawn Program page.
Please contact the Central Maintenance Facility at 937-335-1914. Their business hours are 7:30 a.m. to 3:30 p.m., Monday through Friday (except recognized holidays).

Current days and times for Troy residents can be found on the Dye Mill Road Facility page.

Troy residents may take grass clippings, leaves, sod, dirt, rocks, brick, and brush trimmings. Proof of Troy residency is required.

To establish a bulk water account, you must appear at the office of Utility Billing, City Hall, 100 South Market Street, Troy OH, first floor during normal working hours. You must present an acceptable form of identification (driver’s license or state identification card). Upon completion and signing of a contract, you will be given a PIN, unique to your account. Do not share this PIN, as bulk water is directly billed to you whenever your PIN is used to access. Bulk water is distributed at the Water Treatment facility. Once a month, you will be billed for usage. Any late payment will result in the account being frozen until paid in full.
Stop by the office of Utility Billing, City Hall, 100 South Market St. Troy OH, on the first floor during normal working hours. You will need to sign a new contract for service, provide an acceptable form of identification (driver’s license or state identification card), and provide a copy of legal paperwork which documents the marriage / divorce.