Payment Options

In Person

You may pay with cash, check, credit card, money order or cashier's check during business hours. For payments after hours, there is a drop box in the vestibule at the S. Market Street entrance to the building. A processing fee of 2.60% will apply for each credit card transaction.

Customers presenting more than 3 bad checks will be suspended from further paying by check. Customers presenting more than three bad checks will be suspended from further paying by check.

Due to the U.S. Treasury Department’s discontinuation of pennies, the City of Troy Utility Billing and Collection Department may not be able to provide pennies as change for cash transactions. Please note that any overpayment in increments of less than five cents will be credited toward your next bill.

Automatic Withdrawals

If you want to have your monthly utility payment automatically deducted from your bank account on your due date, download the automatic deduction form. You may complete the form, include a voided check, and mail or drop off to the Billing and Collection Department.

If you do not have a check, a letter from your bank on their letterhead stating your routing number and account number will be accepted. Customers who have received more than three returned ACH payments will be suspended from further paying by ACH.

Online Banking

If you use online banking (check pay via your bank) to pay your water bill, please make sure our 100 S. Market Street address is listed to send the payment to. Please allow at least 7 days for the bank to process and mail the payment to us. Your bank may submit electronically to us as well.

By Mail

If your bill is current: Check, money order or cashier’s check should be made payable to “The City of Troy” and mailed to or dropped off at: 100 S Market St, Troy, OH 45373. Please do not send cash in the mail.  

If your bill is delinquent: We strongly recommend that you bring deadline bills directly to our office.

Online Credit/Debit Cards and Online ACH

Our online payment portal will allow you to pay your bill by credit card, debit card or bank transfers from your checking or savings account.  A processing fee of 2.60% will apply for each credit card transaction; ACH bank transfers will be assessed a $1.25 flat fee per transaction. This fee is charged by our third-party provider to process the transactions. 

Please note that the online ACH option through the payment portal allows you to choose your payment date, but incurs a transaction fee. Automatic withdrawal through the City is a no-fee option but occurs on your billing due date, or the Friday before if your due date falls on a weekend. Please do not sign up for ACH withdrawal on the portal, if you have already submitted your ACH information to us on the form brought to the city building.

You have the following options to make a payment on the new Payment Portal:

QUICK PAY allows you to make a one time payment. You will need your account number (located on your recent bill) and the zip code of your service address.

REGISTER FOR THE PORTAL to create an account to manage your payments, enroll in auto pay and see your payment history. You will enter your account number (located on your recent bill) and the zip code of your service address, confirm your address, enter your email address, and create a password using the defined requirements. You will then receive an email to verify your email address. Once you have verified your email, you can log in to the portal.

TEXT TO PAY is an option provided by our payment processor for customers who have registered in the payment portal. Text reminders begin three days before the due date. If you have a past due bill, the reminders do not indicate the earlier due dates on your account. Past due bills will incur additional charges and may result in shut offs. It is the resident's responsibility to be aware of account status and to avoid these additional charges.

Please call (888) 477-8567 for further assistance.