Frequently Asked Questions

The Troy Fire Department transports all of our patients to hospitals based upon the guidelines set forth by the Greater Miami Valley EMS Council. These guidelines are our operating protocols and are administered under the direction of our Medical Director.

Under these protocols, the TFD transports all of our patients to the closest and most appropriate hospital, which will normally be Troy Hospital on West Main Street. We do take into consideration the preference of the patient and pre-existing conditions or ongoing treatment unless any of the following conditions are present:

• It is medically necessary to transport the patient to the closest hospital for stabilization.

• It is unsafe to transport the patient to the preferred/recommended facility due to adverse weather or ground conditions or excessive transport time.

• Transporting the patient to the preferred/recommended facility would cause a critical shortage of local EMS resources.

In certain situations, including special pediatric emergencies, special cardiac or stroke emergencies and trauma emergencies, our crews would transport to the appropriate facilities specified in our protocols.

If there are any questions, please contact the Troy Fire Department at (937) 339-0495.

Please understand that billing for EMS transport is a nearly universal concept that’s been in place for decades not only in the Miami Valley but throughout the state of Ohio and nation. We are not unique and we try to manage our costs to minimize any burdens to only those that are truly necessary. Our community is very fortunate to receive professional Paramedic-level service on every call.

Taxes pay for our training, certification, readiness, facilities and equipment used to provide full-time, Paramedic-level emergency medical services. Our ambulance billing revenue only offsets a portion of our overall operating expenses.

If you have questions about or need assistance with paying your bill, we would be happy to have our billing firm contact you with available options.

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Yes. We do offer smoke detectors to qualified residents of Troy. Please contact the fire prevention office at (937) 335-2227 to see if you are qualified.

Yes, as long as all of the rules, guidelines and ordinances are followed, including the Ohio EPA regulations. Wood stacks/burning area can be no larger than 2 feet high x 3 feet wide, and you must use/burn clean, seasoned firewood or equivalent. For more details, visit our open burning page here. You may consider calling our non-emergency dispatcher at (937) 440-9911 to notify us the night and time of your recreation fire.

You may contact Cassidy Mitchell at Administrative Headquarters at 339-0495 located at 1528 N. Market St.

Yes. To schedule a tour, please call Station 1 at (937) 335-5678.

Please check here for the City of Troy Community Calendar.

Troy does not have a local fireworks ordinance, and follows Ohio's fire code. For more information, click here.