Can my payment date be changed?
No, the payment date is based upon how the city has been divided. There are 4 different sections within the city, and the due dates are set by section. The due dates are either the 14th or the 28th of each month. Your due date is indicated on the utility bill. It is important to remember that your bill will be due on the same day every month. Failure to pay by the due date will result in a 10% late fee (except when the due date falls on a weekend or holiday). When your due date falls on a weekend or an observed holiday, the bill due date becomes the first business day after.

Show All Answers

1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. What are the hours of operation for the Dye Mill facility?
14. How can I establish a bulk water account?
15. I recently got married / divorced. How do I go about changing my name on my current utility account?