I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
The City of Troy Chapter 909.03 states that the property owner is responsible for the payment of any and all charges billed for service at the owner’s property, whether the account for such charges for the property is carried in the tenant’s or another’s name. The signing of an indemnification card is required by the city, and the owner must sign this card for the service to be placed in the tenant’s name. This also serves as notification to the owner that they are responsible for any charges regarding the service at their property.

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1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. What are the hours of operation for the Dye Mill facility?
14. How can I establish a bulk water account?
15. I recently got married / divorced. How do I go about changing my name on my current utility account?