If I have had a water leak, am I eligible for an adjustment to my bill?
Adjustments for water leaks / plumbing problems may be made with the following general guidelines:
  • The problem must be repaired and proof of repair must be provided in writing. No adjustments will be considered until the problem is fixed and proof of repairs is provided.
  • Adjustments are limited to the last two meter readings or last two monthly billings. No adjustments will be made for problems that were not fixed for longer periods (i.e. water leak has been ongoing for one year and has just now been repaired). Only the last two months will be reviewed for possible adjustment.
  • Adjustment will be for the sewer portion of the bill only. No adjustment will be considered for water which has been expended.The sewer portion of the bill will be considered for adjustment, since, in most cases, the problem would have resulted in no outflow through the sewer system for water expended.

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1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. What are the hours of operation for the Dye Mill facility?
14. How can I establish a bulk water account?
15. I recently got married / divorced. How do I go about changing my name on my current utility account?