How can I establish a bulk water account?
To establish a bulk water account, you must appear at the office of Utility Billing, City Hall, 100 South Market Street, Troy OH, first floor during normal working hours. You must present an acceptable form of identification (driver’s license or state identification card). Upon completion and signing of a contract, you will be given a PIN number, unique to your account. Do not share this PIN number, as bulk water is directly billed to you whenever your PIN is used to access. Bulk water is distributed at the Water Treatment facility. Once a month, you will be billed for usage. Any late payment will result in the account being frozen until paid in full.

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1. Where can I come to pay my bill?
2. What are the hours of operation?
3. How can I contact customer service regarding my bill?
4. What pay methods can I use to pay my bill?
5. Are there agencies that can assist with payment of my utility bill?
6. Can my payment date be changed?
7. I own a property and rent it out to others. Why am I responsible for any unpaid utility bill?
8. I am a new resident in Troy, how do I sign up for utility service?
9. If I have had a water leak, am I eligible for an adjustment to my bill?
10. I have a swimming pool, and am preparing to fill it for this year. Am I eligible for any adjustment to sewer charges for the water used to fill the pool?
11. Am I eligible for any adjustment to sewer charges for the water used to care for my new lawn?
12. If I have a question regarding trash pick-up, recycling (including how to obtain a recycling container), brush and leaf pick-up, or grass clippings, who do I call?
13. What are the hours of operation for the Dye Mill facility?
14. How can I establish a bulk water account?
15. I recently got married / divorced. How do I go about changing my name on my current utility account?